Refund Policy

BoothHQ wants you to only pay for software that earns its keep. We offer a no-questions-asked 30-day money-back guarantee on the first paid subscription period you buy. If for any reason BoothHQ isn't the right fit for your business, email [email protected] within 30 days of your first charge and we'll refund it in full.

How to request a refund

Email [email protected] from the address associated with your BoothHQ account and include the phrase "refund request" in the subject line. You don't have to explain yourself or answer a questionnaire — just let us know and we'll take care of it. Most refunds are processed within 3 business days.

Eligibility and limits

The guarantee applies to all new paid plans (monthly or annual). To keep the policy workable for a small team like ours, a few fair-use rules apply:

• All refunds are issued at the sole discretion of BoothHQ. We reserve the right to decline a refund we believe is being requested in bad faith, although this is rare.
• Only the most recent payment can be refunded. Earlier renewals or annual periods already elapsed are not eligible.
• Each customer is eligible for a refund one time. If you subscribe, refund, and later resubscribe, you will not be eligible for a second refund on any future subscription.
• Suspected abuse of this policy — for example, repeated signups with different email addresses purely to avoid paying — is not tolerated and may result in your accounts being closed.

How refunds are processed

Approved refunds go back to the original payment method. Card refunds typically appear on your statement within 5–10 business days depending on your bank. If you paid by any method other than Stripe card, we'll agree the best way to return the funds with you by email.

After the 30-day window

If more than 30 days have passed since your first charge, you can still cancel your subscription at any time from inside BoothHQ and you will not be billed again. However, we can no longer refund payments already made outside the 30-day window.

Your statutory rights

Nothing in this policy limits any rights you have under the law where you live. If consumer-protection rules in your jurisdiction give you a longer cooling-off period or a stronger right to cancel, those rules apply — this policy is intended to be more generous than the statutory minimum, not less.

Contact

Refund questions can be sent to:

BrandPacks Limited
Unit 1603, 16th Floor, The L. Plaza
367–375 Queen's Road Central
Sheung Wan, Hong Kong
Email: [email protected]